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Patient Safety

Added Protection and Personalized Care for Patients Across Memphis

As Avery & Meadows Dental Partnership begins to safely reopen and become familiar with our new normal, we want you to know that we’re excited to welcome you back! If you’re in need of a cleaning or want to dive into that restorative work you’ve been waiting for, there’s no time like now to come to our Memphis dental office for a visit. We want to reassure you that we’re taking every necessary step to protect you and your family. When you do come to the office for an appointment, you’ll notice there are some new safety procedures we’re asking every patient to follow. These are part of the national guidelines put in place by the Centers for Disease Control and Prevention, along with the American Dental Association.

New Pre-Screening Questions and Requirements

When we call to confirm your appointment 48 hours before your scheduled visit, you’ll be asked a series of pre-screening questions about your health. Some of the questions might include:

  • Have you felt feverish within the past 14 to 21 days?
  • Are you experiencing shortness of breath or breathing problems?
  • Do you have a cough?
  • Have you experienced any other flu-like symptoms such as an upset stomach, headache, or fatigue?
  • Have you had a recent loss of taste or smell?
  • Have you been in contact with a confirmed COVID-19 positive patient? (Patients who feel well but who have a sick family member at home with COVID-19 should consider postponing elective treatment.)
  • Are you over the age of 60?
  • Do you have heart disease, lung disease, kidney disease, diabetes, or any auto-immune disorders?
  • Have you traveled in the past 14 days to any regions affected by COVID-19?

You will be asked these same questions when you come to our Memphis dental office for your scheduled appointment.

It’s Time for My Appointment. What Can I Expect?

When you arrive for your visit, we ask that you wait in your car and call us to let us know that you’ve arrived. At this time, we may ask you some additional health questions to further our pre-screening efforts. Our friendly team will then meet you at the front door before checking your temperature.

Once completed, we’ll escort you to your exam room. Due to social distancing regulations and other safety concerns, there will be no time spent in the waiting area. You’ll be asked to wash your hands and use an antibacterial rinse for your mouth. Appointment lengths should stay the same, however, as we’ll be seeing fewer patients than normal for the time being. Once your treatment is complete, you’ll be given a mask to wear out of the exam room.

Sterilization and Disinfection

Each of our exam rooms will continue to be sprayed down with a proper disinfectant, wiped clean, and sprayed again following each patient’s appointment. Every piece of equipment will be wrapped in plastic, and chair handles, computers, x-ray tools, and more will be wiped down and disinfected. All dental tools will be thoroughly cleaned and sanitized in our autoclave.

You’ll probably notice that our entire clinical team will look a little different. They may be wearing any of the following gear based on your type of treatment:

  • Outer lab jackets and/or gowns
  • Hairnets
  • N95 masks
  • Level 3 face masks
  • Face shields
  • Safety goggles
  • Gloves

Please bear in mind that as things seem to change almost daily or weekly, some of these guidelines and procedures might need to be changed too. We’ll continue to keep you updated and informed about anything new you can expect from our dental office in Memphis. Please know that every day our door is open, we’re 100 percent committed to providing you and your family with dental care that’s safe and comfortable. We appreciate your continued patience and support during these trying times. We hope that you and your family stay safe and healthy.

If you have any questions or feel concerned about coming to the office, we hope that you’ll reach out to us online to give us a call at (901) 452-0040.

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